Volunteer Administrator/Receptionist

We are a busy, bustling office helping our community with all sorts of problems. We require more admin help to support our friendly, hard-working advice team.

Could this be you?

Are you:

- OK with computers (e.g. using various applications, copy & paste, emails, editing spreadsheets)

- Excellent written communicator

- Can follow established processes and ask for help if needed

- Excellent front-of-house skills both face to face and via telephone

- Team player keen to contribute to team goals

In return, we can offer:

- A supportive and dynamic working environment

- Opportunity to develop skills and/or learn new ones

- All training provided

- Opportunity to grow, useful if seeking paid employment

- Can be very flexible around the times available

- All reasonable expenses paid

- A reference after 6 months of service


- IT skills e.g. able to create, edit and take management of documents, use email

- Administrative e.g. dealing with established processes and tasks, able to work efficiently and conscientiously with great attention to detail

- Personable and friendly with visitors to the charity (clients, tradespeople and others)

- Communication skills, both written and verbal, are a must


  • Accessibility
    Our building is fully accessible, with a disabled bathroom and a hearing loop too.
  • Age restrictions
    Our volunteers may be aged from 16+.
  • DBS check required
    DBS checks are only required in certain posts.
  • Disabled Access
  • Equal Opportunities Policy
    Yes, detailed as part of the application process
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
    Lots of this - the landscape changes quickly and we need to adapt to changing needs and conditions. Always lots of support and training on offer and yearly progress reviews too.
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 28/06/2023

End Date: 31/12/2024

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes No No No
Afternoon Yes Yes Yes Yes No No No
Evening No No No No No No No

Availability Details

Our service is open Monday to Thursday from 10-12 for our triage sessions and from 10-4 for pre-booked appointments. Our volunteers come in for a team briefing at 9.30 and offer a variety of hours depending on their circumstances. Our Volunteer Agreement requests that a minimum of 6 hours a week be given and this can be worked in 1 day, or across 2 if preferred (many volunteers give more than 6 hours). We are very flexible in how we work and appreciate that lives can be complicated - do discuss this with us if needed.


101 Leigh Road
SO50 9DR

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